10x the number of subscribers, 5x the number of networks and overhead down by 90% at the same time!
In a complex global network environment, problems can and will occur. This leads to support calls and requests. So normally as you grow your customer base the number of calls will go up and so will the number of staff probably. Especially if you increase the number and types of technologies and networks at the same time.
In this case, whilst adding extra complexity and growing the customer base by 1000% within 5 years, our customer was still able to reduce its support staff by deploying sophisticated though simple “single user plane” netMonitoring and netAnalytics tools!