10x the number of subscribers, 5x the number of networks and overhead down by 90% at the same time!
In a complex global network environment, problems can and will occur. This leads to support calls and requests. So normally as you grow your customer base the number of calls will go up and so will the number of staff probably. Especially if you increase the number and types of technologies and networks at the same time.
In this case, whilst adding extra complexity and growing the customer base by 1000% within 5 years, our customer was still able to reduce its support staff by deploying sophisticated though simple “single user plane” netMonitoring and netAnalytics tools!
How to save at least 40% on your communication costs
Nowadays having a broadband connection to the internet at all times is a requirement for both business and social purposes. Until recently at sea this would always imply using satellite connectivity.
However, many vessels operate or sail relatively close to shore. With new 4G antenna technologies using mobile networks thus becomes a viable option.
One needs to secure good LTE-price/quality along the route and smart routing decisions need to be implemented. However, if one does so more throughput at better rates is in reach.
This benefits the ease of operation as well as the well-being of the crew
a single solution applicable to all sites, the staff can use their own smartphone and you save money as well.
As a Service-Provider your customer has operations in remote areas in multiple countries and communication is of the essence. For optimal functionality and ease, ideally, they simply use the same mobile phone they also use back home. Most sites however are not covered by any of the local operators.
Instead of reverting to all sorts of more complex, costly solution that may or may not work based on local circumstances, options are available to facilitate the use of the simple smartphone.
If you understand the core GSM network technology and the regulatory playing field there is a way forward.
How to ensure your customers passengers are reachable at all times, on their own Mobile! And win new business..
In spite of the fact that you are always connected, this doesn’t imply you are always reachable.
So, when you are travelling your business partners may want to call you urgently. However, they are not necessarily fully abreast of your schedule. And sometimes you are on WiFi-only for hours! And it is imperative to get a hold of you.
Regular Wifi-calling may look like the right solution but isn’t.
The problem was pressing and a deal breaker for a large service provider.
When iVent understood the problem it presented a solution-architecture within 3 weeks and working technology in 4 months.
How to multiply revenues and margins by delivering value and simplifying operations at the same time.
Customers are demanding. So, as a system integrator in a highly competitive BtB market the tendency is to add -network- components and suppliers.
Still, users using different solutions under different circumstances want to have a uniform experience, regardless. At the same time, to grow as a business, your offering needs to be replicable and scalable.
iVent engineered and implemented the infrastructure and SW platforms so our US Fortune 100 company could deliver optimal user experience in a scalable way allowing them to exponentially grow their revenue within a few years.