How to ensure your customers passengers are reachable at all times, on their own Mobile!
A medium sized global company boasting a couple of hundred million dollars in revenues delivering connectivity services on board of vessels, aircraft and remote locations was struggling to find a solution to the following problem;
“The individual users on a compound, vessel or plane could make calls to the outside world however people in the outside world could not reach them if they were “off the grid” on their regular mobile numbers”.
Of course, if one knows where the particular individual is it would be possible to get a hold of them using a satellite phone number or a specific VoIP extension on a local WAN behind the VSAT. However, you don’t always know where people are….
The easiest thing would be to always get a hold of someone using their familiar, known, mobile number.
For one of their larger customers this was such a pressing problem that they threatened to take their business elsewhere if no solution was found to fix this.
iVent mobile with its unique combined background in Mobile and Satellite technology rose to the challenge. We invented the (now patented) technology to make any mobile phone subscriber reachable for outbound and inbound calls and messages, wherever they are, even when without 3G/4G coverage.
It allows you to place and receive calls and messages using your normal SIM and smartphone everywhere on the globe where WiFi is available. It is not provider or backbone dependent. Everyone with a regular (mobile) phone can call you, also when you are outside GSM-coverage. The caller does not require the same App or anything else, he or she just makes a regular call to your mobile number.
The App and the specific technology behind it saved the day for this company as they were able to present their customer with the perfect solution to their problem.
Most notable is, that iVent was able to come up with the first design for the solution in a mere 3 weeks. The engineering and full implementation were completed within 4 months only!
This flexibility and quick turnaround is exemplary for iVent. The type of solution is a testament to the innovativeness and type of lateral thinking that characterizes the company.
iVent won the company as one of its first customers based on this solution. The company was able to retain their customer and grow their loyalty and thus, their revenue.
Since, the customer and iVent have enjoyed a mutually beneficial prospering relationship. iVent has developed a multitude of Value Added Services for the customer, every time further enhancing the user experience of the end-user.
Original thinking and delivering on time and as promised continued to be the key words for all of these projects.
This application is now used or being rolled out for use in (bomb) shelters, on (military) compounds, on rigs and on vessels.
For further reading please also refer to MySIM and MyPhone under Solutions