Enabling YOU to go to market

Because we have been the customer ourselves, we know how important it is if things simply work!

Enabling YOU to go to market

Because we have been the customer ourselves, we know how important it is if things simply work!

Enabling YOU to go to market

Because we have been the customer ourselves, we know how important it is if things simply work!

Enabling YOU to go to market

Because we have been the customer ourselves, we know how important it is if things simply work!

Enabling YOU to go to market

Because we have been the customer ourselves, we know how important it is if things simply work!

Enabling YOU to go to market

Because we have been the customer ourselves, we know how important it is if things simply work!

Enabling YOU to go to market

Because we have been the customer ourselves, we know how important it is if things simply work!

Enabling YOU to go to market

Because we have been the customer ourselves, we know how important it is if things simply work!

Network monitoring and traffic analytics

Business Cases

10x the number of subscribers, 5x the number of networks and overhead down by 90% at the same time! 

In 2016 an US supplier of advanced satellite-based connectivity to a niche market had fewer than 1000 subscribers. The services delivered to this customer were all based on a single network technology delivered by single satellite operator.  

New management decided to actively pursue new customers, in part through adding new technologies by other terrestrial and satellite-based technologies.  

In doing so they added 3 more satellite operators as well as terrestrial providers to their toolkit. 

The propositions they developed implied that Local Area Networks (LAN) of their customers may be connected by more than one technology. As an example, depending on its location, an asset with a LAN on board may be connected via another private local network, GSM based LTE connectivity or any option of the Satellite based connectivity they currently have in their portfolio. Furthermore, depending on customer needs, different assets in a fleet may be using different technologies and providers.

network monitoring iVent mobile

So, what happens if a customer managing a larger fleet calls the support desk with a problem. Depending on the caller they may or may not have all relevant details to the type of communication equipment on board, the whereabouts and what the settings are related to the specific service delivered. More often than not this means that the customer support representative needs to open up and look into a number of different support systems to determine whether the query is related to a network issue, setting of the system/LAN or whether this was simply a matter of how the system was used.  

In this case the first part has to do with network status or performance, the second has to do with internal systems of this particular system integrator and the third has to do with behavior of the crew or the passengers on board.  

All of these may be relevant in answering to a customer query. 

Having a number of sub-systems required to deliver the right -technical- support by your first- and second-line support staff implies that all your staff needs to be trained on all those different systems and that in order to troubleshoot they need to link and correlate the information provided by the different systems to come up with the right answer to a customer query. 

The solution was to have an absolute user centric information system.  

Based on the “endpoint” i.e. the local LAN one can immediately identify firstly which systems are on board, secondly which system/network was in use at a particular time or place and last but not least what type of traffic went over it, i.e. was it related to business operations, social media or software updates… 

iVents netMonitoring and netAnalytics toolkits, in part developed based on Sandvine © 

technology were the foundation of this solution. 

The customer now has a system with a highly intuitive graphical user interface allowing them to access and drill down on all data from any endpoint regardless of the technology or network used.  

Furthermore, on some user levels the customer’s customers have detailed insights in part of the date via their own -proxy- portals as well. 

The intuitive single user interface makes it a lot easier for the support staff to work with the systems implying less training required for new staff and quicker time to resolution for trouble tickets. This implies individual support staff is much more effective as they can handle many more customer requests.  

And the customers are happy because they get their answers quicker. 

NOC_Support - The best of ICT with a human touch - AXIANS

The customer self-help tools and the internal efficiencies implied that iVent’s customer having grown their subscription base tenfold in the meantime could even reduce their support staff.  

Their business is now scalable, way above market growth was realized, the support costs per subscription was reduced by 90% and margins both per user as well as overall have mushroomed.

For further reading please also refer to Monitoring and Analytics under Solutions

Buying global network infra, the smart way!

Hardware and software supply chains and the cost benefits of a unified approach, saving 20% or more on procurement.
Organisations supporting global networks in i.e. Maritime, Government, and Energy, depend on a multitude of providers and technologies. Still, they often source Network infrastructure, SW or HW components locally.

This leads to several inherent challenges, as the local supplier doesn’t grasp the full scope of the business and total technical requirements. Subsequently, fragmented design leads to suboptimal performance. Scattered procurement leads to higher costs. Also, in providing support the local suppliers lack the complete overview.

The solution is a supplier that understands your business and network requirements and has direct relationships with global suppliers, leading to immediate savings.

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Extending satellite with LTE, a single network

How to save at least 40% on your communication costs
Nowadays having a broadband connection to the internet at all times is a requirement for both business and social purposes. Until recently at sea this would always imply using satellite connectivity.

However, many vessels operate or sail relatively close to shore. With new 4G antenna technologies using mobile networks thus becomes a viable option.

One needs to secure good LTE-price/quality along the route and smart routing decisions need to be implemented. However, if one does so more throughput at better rates is in reach.

This benefits the ease of operation as well as the well-being of the crew

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Unlocking -off the grid- Camps

a single solution applicable to all sites, the staff can use their own smartphone and you save money as well.
As a Service-Provider your customer has operations in remote areas in multiple countries and communication is of the essence. For optimal functionality and ease, ideally, they simply use the same mobile phone they also use back home. Most sites however are not covered by any of the local operators.

Instead of reverting to all sorts of more complex, costly solution that may or may not work based on local circumstances, options are available to facilitate the use of the simple smartphone.

If you understand the core GSM network technology and the regulatory playing field there is a way forward.

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Speedrecord in App development

How to ensure your customers passengers are reachable at all times, on their own Mobile! And win new business..
In spite of the fact that you are always connected, this doesn’t imply you are always reachable.
So, when you are travelling your business partners may want to call you urgently. However, they are not necessarily fully abreast of your schedule. And sometimes you are on WiFi-only for hours! And it is imperative to get a hold of you.

Regular Wifi-calling may look like the right solution but isn’t.

The problem was pressing and a deal breaker for a large service provider.

When iVent understood the problem it presented a solution-architecture within 3 weeks and working technology in 4 months.

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Network interoperability, a platform to build value

How to multiply revenues and margins by delivering value and simplifying operations at the same time.
Customers are demanding. So, as a system integrator in a highly competitive BtB market the tendency is to add -network- components and suppliers.

Still, users using different solutions under different circumstances want to have a uniform experience, regardless. At the same time, to grow as a business, your offering needs to be replicable and scalable.

iVent engineered and implemented the infrastructure and SW platforms so our US Fortune 100 company could deliver optimal user experience in a scalable way allowing them to exponentially grow their revenue within a few years.

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